Client Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Maintain and enhance client relationships with existing customers • Create strategies supporting client and internal business objectives • Identify expansion and portfolio performance improvement opportunities • Manage client retention and satisfaction by understanding client needs, objectives, and pain points • Operate as a consultative partner to enterprise clients • Create plans to retain clients and grow impact in alignment with client goals • Articulate client goals to internal audiences and oversee delivery against those goals • Proactively manage enterprise accounts and initiate strategic discovery conversations • Collaborate cross-functionally to ensure successful service delivery • Manage contractual obligations, service level agreements, and key performance indicators • Influence stakeholders and drive recommendations to resolve complex problems • Maintain reporting and documentation in Salesforce • Build and execute an annual retention plan • Provide forecasts of book-of-business revenue • Lead training for other teams on programs and market updates • Recommend improved ways of working and strategies to work smarter

🎯 Requirements

• Bachelor’s degree • 7 years’ experience of customer-facing experience in customer success, account management, customer support and/or sales • Experience managing complex health plan customers and successfully growing and retaining accounts • Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems • Experience using Salesforce tools such as Salesforce.com • Ability to prioritize and manage multiple tasks, creatively solve problems, and escalate obstacles as needed • Strong executive presence with excellent written and verbal presentation skills • Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization • Analytical and problem-solving skills to influence, negotiate and close deals successfully while maintaining a high level of customer satisfaction and retention • Ad hoc travel as needed, up to 20% of the time • Availability to work Monday-Friday, EST

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Medical • Dental • Vision • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan