Customer Success Manager, Law Firms

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚖️ Legal

🔌 API

💰 $5.5M Series A on 2022-03

Legal • API • Legal Services

Proof is a comprehensive API platform that enhances workflow within legal services, particularly in job management for law firms. It provides functionalities for creating, managing, and tracking legal job specifications, billing invoices, and maintaining detailed records of servee data. The platform allows law firms to streamline processes like job assignments, document uploads, notifications, and client communications, ensuring a smooth and efficient operation within the legal domain.

📋 Description

• Own retention and growth across a portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet • Identify whitespace across offices, attorneys, practice areas, and jurisdictions and convert it into expansion revenue • Build multi-threaded relationships with firm owners, managing partners, and operations leaders • Lead strategic business reviews focused on outcomes and growth • Monitor volume, revenue, and sentiment to identify risk early • Partner with Account Executives to ramp new logos into sustained production • Maintain an evidence-based expansion pipeline and portfolio forecast • Coordinate escalations while keeping customers and internal teams aligned

🎯 Requirements

• 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role • Track record of turning account insight into qualified, closed expansion revenue, not just retention • Ability to build credibility with firm owners and managing partners, not just day-to-day contacts • Comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings • Ownership of commitments end to end • Experience with law firms, legal technology, or usage-based/consumption revenue models is a plus • E-Verify participation and right-to-work compliance

🏖️ Benefits

• Medical, dental, vision, disability insurance, paid parental leave, and 401(k) • Paid time off and paid holidays • Work-from-home stipend