Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Job not on LinkedIn

🔥 3 minutes ago

🏄 California, Utah, +1 more states – Remote

🏄 California – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities • Execute the PECS Field Reimbursement Manager strategy across the West region • Ensure healthcare providers, patients, and caregivers have information, tools, and resources to start and stay on therapy • Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports • Develop short- and long-term strategic plans and manage execution of related tactics • Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to use data insights and account-management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships with internal and external partners and work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Travel up to 75% of the time • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • 3+ years of direct people management preferred • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Experience navigating high-profile, complex business circumstances preferred • Experience developing and executing customer-oriented strategies preferred • Ability to collaborate cross-functionally in a matrix environment preferred • Excellent written and verbal communication skills preferred • Strong analytical/problem-solving skills preferred • Experience in the Neuroscience therapeutic market preferred • Commitment to learning emerging technologies such as AI preferred • Experience building team AI literacy and confidence preferred

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Inclusive interview process and accommodation support