Senior ITSM Process Coordinator

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $44 - $61 / hour

⏰ Full Time

🟠 Senior

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Franciscan Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Franciscan Health is a healthcare organization committed to providing high-quality medical care grounded in the Franciscan tradition. They offer a range of medical services, including clinical and allied health, home health and hospice, nursing, physicians and advanced practice providers, and non-clinical and administrative roles. With a focus on embracing the values of St. Francis to care for those in need, they provide a supportive and fulfilling work environment for their employees, emphasizing a mission of compassion and community engagement. Franciscan Health is dedicated to offering a variety of employment opportunities across different medical specialties and locations.

📋 Description

• Own and govern assigned ITSM processes in alignment with organizational standards, risk tolerance, and service objectives • Serve as escalation point and process authority during high-impact scenarios such as emergency changes • Facilitate governance forums including CABs, PIRs, and process reviews • Represent the process in audits and leadership discussions • Lead design and re-engineering of ITSM processes • Define current-state and future-state workflows, process standards, controls, integration points, and governance requirements aligned with ITIL and organizational objectives • Translate business, clinical, and operational needs into process and workflow designs • Align interconnected practices including Incident, Change, Problem, Request, Release, Knowledge, and Application Portfolio Management • Define business and process requirements for workflow enhancements, automation, and reporting within the service management platform

🎯 Requirements

• High School Diploma/GED required • Bachelor's Degree required • In lieu of degree, 10 years of experience required • 5 years ITSM with ownership of two core IT Service Management or IT operation processes required • 3 years cross-functional coordination with Ops, Application Teams, and Service Desk to improve service reliability and customer outcomes preferred • 2 years governance facilitation preferred • ServiceNow Certified System Administrator course • Information Technology Infrastructure Library (ITIL) course • ServiceNow Suite Data course: CMDB and CSDM • Lean Six Sigma - Yellow Belt • Certified System Administrator - ServiceNow • Information Technology Infrastructure Library (ITIL) - AXELOS • Travel is required: Never or Rarely

🏖️ Benefits

• Comprehensive benefit offerings for eligible employees

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