Customer Financial Specialist Associate

🕒 Yesterday

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions. • Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs. • Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience. • Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction. • Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs. • Educates patients on billing, insurance and regulatory issues of all complexity levels. • Works in various billing systems to support the migration of new mergers and acquisitions. • Maintain compliance with Federal and State Regulations as well as internal policies. • Identifies areas where improvements can be made and takes the initiative to manage up recommendations diplomatically. • Completes necessary assigned reports or projects and is held accountable for the tasks.

🎯 Requirements

• High School Diploma or Equivalent (GED)- (Required) • Minimum of 1 year-Related work experience (Required) • Minimum of 1 year-Customer Service (Preferred) • Customer Support Policies, Standards And Procedures

🏖️ Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. • We encourage an atmosphere of collaboration, cooperation and collegiality.