Program Manager – Member Experience

Job not on LinkedIn

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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👻 Ghost score 10%

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Enhance member experience using member feedback, experience metrics, and quality improvement strategies • Improve satisfaction, engagement, access to care, and health outcomes • Partner across the organization to identify opportunities and implement solutions • Drive continuous improvement initiatives centered on members • Provide day-to-day oversight, administration, implementation, supervision, communication, and program strategy • Organize programs and activities in alignment with organizational mission and goals • Develop new programs or expand and manage existing programs • Implement and manage changes and interventions to achieve program goals • Manage assigned team members, including supervision, evaluation, and administrative duties • Create and manage long-term goals • Develop program budgets and operating plans • Develop evaluation methods to assess program strengths and improvement areas • Ensure goals are met for customer satisfaction, safety, quality, and team member performance • Produce accurate and timely program status reports • Analyze program risks and make adjustments as appropriate • Comply with job-specific obligations and organizational policies and procedures

🎯 Requirements

• Bachelor's Degree (Required) • Minimum of 3 years managing people, processes, or projects (Required) • Resident of the Eastern Standard Time Zone • Resident of Pennsylvania • Knowledge of member experience strategy and improvement • Data analysis and performance measurement skills • Survey analysis experience (CAHPS, NPS, member satisfaction) • Quality improvement and process improvement methodologies • Root cause analysis and problem solving • Project management and implementation • Cross-functional collaboration and stakeholder engagement • Member-centered communication • Presentation and reporting skills • Healthcare operations knowledge • Skills in fundraising, group problem solving, leadership, managing projects and functions, organizing, Waterfall Model, and working independently

🏖️ Benefits

• Healthcare benefits for full-time and part-time positions from day one • Vision coverage • Dental coverage • Domestic partner benefits • Collaborative, cooperative and collegial work atmosphere