Supervisor, Customer Service – Enrollment

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🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Supervises, develops and manages a team of Customer Service Representatives to ensure customer service standards, accreditation and regulatory requirements are met • Serves as a resource for communication and access to services for staff, members, providers, employers, and other organizational customers • Reports and trends customer issues • Reviews, develops, and provides on-going training and educational tools to staff • Assist with site visits, plans, directs and controls activities of the Customer Service staff to meet the operational needs and goals of the department • Manages activities of the Customer Service staff to ensure accurate and timely completion of all customer related inquiries • Pulls data and analyzes reports of production and quality metrics and recommends changes to staffing, policies or processes • Responsible for resolving complaints, considering nature and complexity of complaint, requirements of governmental agencies, and policies • Works directly with customers on escalated issues that require management intervention

🎯 Requirements

• Education: High School Diploma or Equivalent (GED)- (Required) • Experience: Minimum of 6 years-Relevant experience* (Required), Minimum of 2 years-Managerial/Supervisory (Required) • Skills: Communication, Customer Retentions, Customer Service, HR Policies, Standards And Procedures, Service Request Management Process

🏖️ Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners • Atmosphere of collaboration, cooperation and collegiality