Student Business Services Specialist I

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

📚 Education

Education • Training

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• The Student Business Services Specialist I reviews, analyzes, and implements necessary procedures to update the student account ledger • Ensures the accurate and timely posting of fees, payments, grants, scholarships, direct billing letters of credit and invoices, and Fresh start adjustments to student accounts • Contacts appropriate staff in the Student Financial Services department to expedite appropriate updates/changes as necessary • Interfaces between students and appropriate National University (NU) departments and third party servicers • Serves as an advocate for student questions and concerns in a peer-based environment regarding student account transactions • Maintains a high volume of productivity, accuracy, and customer service • Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies • Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, inactive students, and Days Tuition Outstanding (DTO)

🎯 Requirements

• Bachelor’s degree preferred • Minimum of one (1) year of student billing, financial aid, financial, or related experience required • Experience in higher education preferred • Experience working in a technology-driven enterprise preferred • Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal • Working knowledge of Title IV Federal Student Aid programs with the ability to handle confidential information with tact and discretion • Skill in verbal and written communication • Skill in operating equipment, such as personal computer and phone system • Ability to use and facilitate online communications • Ability to problem-solve • Ability to compute and comprehend rates, ratios, and percentages • Ability to effectively present information and respond to questions from students, university associates, licensing and accrediting agencies, and the public • Ability to collaborate effectively with others • Ability to maintain confidentiality and professionalism • Excellent customer service and communication skills • Strong analytical and critical thinking skills • Proficient with Microsoft Word and other applications in the Microsoft Office Suite • General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and Family Educational Rights & Privacy Act (FERPA).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options