Student Business Services Specialist I

🕒 July 16

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 65%

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Review, analyze, and implement procedures to update student account ledgers • Accurately and timely post fees, payments, grants, scholarships, direct billing letters of credit, invoices, and Fresh Start adjustments • Coordinate with Student Financial Services staff to expedite account updates and changes • Interface with students, National University departments, and third-party servicers • Advocate for students regarding student account transactions • Download, review, and analyze query reports and student accounts • Determine credit categories and return credit balances to students, lenders, providers, or the California State Controller’s Office • Scrutinize student digital records and document follow-ups • Troubleshoot account concerns, research issues, and follow through on solutions • Establish and complete check requests and review outstanding refund checks • Provide monthly invoices and audits; create, attach, and invoice third-party contracts • Manage Federal Perkins and NU institutional loan statuses and balances with UAS • Offer deferments, forbearance, loan rehabilitation, or loan settlements • Maintain communication documentation in Salesforce • Answer incoming calls using Five9 • Process payment plans, balance settlements, payment matches, and student payments in Flywire and TouchNet • Post financial aid single-award disbursements • Provide updates to Loan Science regarding inactive collection payments • Communicate with students about tuition, contracts, billing, refunds, attendance, and account adjustments • Generate student billing and review tuition and fees • Monitor declined transactions and conduct student audits for the annual Escheat process • Authorize tuition credits and refunds • Prepare data for annual 1098-T and Canadian tax forms • Review and execute annual tuition increases and monitor preferred tuition rates • Ensure timely processing of student aid refunds • Participate in department and special projects • Maintain consistent attendance and perform other assigned duties

🎯 Requirements

• Minimum of one (1) year of student billing, financial aid, financial, or related experience required • Bachelor’s degree preferred • Experience in higher education preferred • Experience working in a technology-driven enterprise preferred • Working knowledge of Title IV Federal Student Aid programs • Ability to handle confidential information with tact and discretion • Verbal and written communication skills • Ability to operate a personal computer and phone system • Ability to use and facilitate online communications • Problem-solving ability • Ability to compute and comprehend rates, ratios, and percentages • Ability to present information and respond to questions from students, university associates, licensing and accrediting agencies, and the public • Ability to collaborate effectively with others • Ability to maintain confidentiality and professionalism • Excellent customer service and communication skills • Strong analytical and critical thinking skills • Proficiency with Microsoft Word and Microsoft Office Suite • General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and Family Educational Rights & Privacy Act (FERPA)

🏖️ Benefits

• Comprehensive well-being benefits for you and your family • Total rewards package • Remote work arrangement • No travel required

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