Technical Service Manager – Mining

Job not on LinkedIn

🕒 August 31

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bekaert

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1880

🚘 Automotive

🏗️ Construction

📦 Logistics

Automotive • Construction • Logistics

Bekaert is a global company that focuses on innovation and growth, creating value for its customers while emphasizing the importance of diversity and inclusion in the workplace. The organization actively seeks to recruit and develop talented individuals who are passionate and eager to explore various opportunities, contributing to the continuous evolution of the company. Bekaert promotes a collaborative environment where employees can express their opinions, engage in professional development, and participate in a journey of pioneering innovation that shapes the company's future.

📋 Description

• Serve as the primary technical resource for the sales team in the field across Mining and Oil & Gas segments • Provide on-site support during customer visits, product demonstrations, troubleshooting, and application consultations • Lead investigation and resolution of quality claims, including field sample collection, root cause analysis, and customer-facing reports • Collaborate with manufacturing and quality control departments to close complaints and prevent recurrence • Conduct on-site inspections of wire ropes, sheaves, drums, fairleads, and reeving systems on heavy equipment • Provide technical reports with maintenance and rope-life optimization recommendations • Lead innovation efforts involving new rope designs, product improvements, and performance optimization • Own, deploy, and grow the Ropes 360 advanced services platform in North America • Develop and deliver internal and external training programs • Train new team members on technical processes, inspection protocols, rope applications, and customer engagement standards • Organize and deliver lunch-and-learn sessions and structured training programs • Develop white papers, technical bulletins, and thought-leadership content • Conduct preventive maintenance assessments on customer equipment • Provide expert input on product substitutions, rope selection, lifetime calculations, and application engineering • Collaborate with segment managers, regional sales managers, customer service, manufacturing, and global engineering teams • Drive specification of Bridon as the preferred wire rope brand in OEM equipment designs

🎯 Requirements

• Experience in the assigned markets (Mining or Oil & Gas) is required • Minimum of 7 years of experience in wire rope applications, heavy equipment maintenance, or technical field service • BS/BA degree, preferably in Mechanical Engineering, Mining Engineering, Materials Science, or a related technical field • Preferably hands-on experience with draglines, rope shovels, drilling rigs, or similar heavy equipment • Preferably knowledge of wire rope construction, inspection standards (OSHA 1926.1413, ISO 4309, ASME B30), and discard criteria • Experience with non-destructive testing (MRT, VisionTek, ultrasonic) is preferred • Proven ability to investigate quality claims and deliver root cause analysis reports • Willingness and ability to travel upwards of 40% throughout North America • Experience in steel ropes is preferred • Candidate preferably based in proximity to key customer operations or Bekaert facilities

🏖️ Benefits

• Remote work arrangement • Opportunity to work with innovative solutions and sustainable practices • Work with a global company of over 19,000 employees across 75 nationalities • Inclusive work environment • Opportunities for personal growth and bringing your authentic self to work