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Truck Line Representative

Job not on LinkedIn

🕒 August 18

🔔 Pennsylvania – Remote

infoinfo

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on John V Schultz Furniture's careers page, not through a job board

First seen by Remote Rocketship August 18

Logo of John V Schultz Furniture

John V Schultz Furniture

51 - 200 employees

Founded 1940

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

John V Schultz Furniture is a brick-and-mortar and online furniture and mattress retailer based in Erie, Pennsylvania. The company operates a showroom and e-commerce site offering living room, bedroom, dining, office, outdoor and mattress products, plus accents and home decor. It provides services such as financing, delivery and shipping, price-match guarantees, protection plans, free design services, and in-store promotions.

📋 Description

• Answer incoming phone calls from drivers to support delivery teams in customers' homes • Resolve delivery issues while delivery teams remain on site • Monitor stop times and route progress to ensure timely deliveries • Make routing and delivery decisions • Reconcile completed deliveries, exchanges, and returns daily • Record issues and resolutions in DispatchTrack for communication across departments • Assist drivers with additional stop time and route delays during out-of-service moments • Review and respond to accommodation requests by reviewing routes and capacity • Perform other tasks assigned by team leadership

🎯 Requirements

• High school diploma or equivalent combination of education and experience • Previous clerical experience preferred • Excellent verbal and written communication and listening skills • Basic reading and comprehension skills • Basic numerical reasoning skills • Ability to complete paperwork accurately, neatly, and efficiently • Knowledge of software including Microsoft Office • Excellent organizational skills • Outstanding customer service skills • Ability to multitask in a fast-paced working environment • Knowledge of GERS, Loft, WMS, Storis, and Salesforce systems preferred • Ability to sit and reach at shoulder height regularly • Ability to communicate effectively with customers and coworkers by telephone • Ability to use vision to read documents and computer screens • Ability to type information into a computer

🏖️ Benefits

• Paid training • Growth opportunities and promotion from within • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K • PTO • Generous employee discount • Friendly, supportive work environment

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