Customer Success Manager, Public Sector

🔥 45 minutes ago

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DeleteMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

📋 Description

• Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor. • Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth. • Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution. • Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles. • Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI. • Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes. • Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track. • Contribute customer stories and references that support DeleteMe's public sector brand and pipeline. • Mentor or buddy Junior CSMs on account management fundamentals as needed.

🎯 Requirements

• A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role. • Demonstrated experience managing renewals, mitigating churn, and driving product adoption. • Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes. • Strong project management skills and the ability to manage multiple stakeholder relationships at once. • Excellent critical thinking, problem-solving, written, and verbal communication skills.

🏖️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental • 401k retirement plan • Paid Parental Leave • 20 days of Paid Time Off • 11 Company-Paid Holidays • Birthday Off • Work From Home Stipend • Cell Phone Reimbursement • Fitness Membership Reimbursement • Child Care Reimbursement • DeleteMe Gold Membership • Discounted DM Plans for Friends and Family