Access Management Administrator

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Oversees user access and security in Okta, Epic, and eCW and across other enterprise applications. • Ensures access is granted and maintained in alignment with job responsibilities, regulatory obligations, and Company policies. • Partners with teams across the organization, including urgent care center teams, Operations, People, EMR, Finance, and IT, to support a secure, efficient identity and access management (IAM) framework. • Provides Day-1 onboarding support and train users on login and MFA processes, ensuring proper identity verification and documentation. • Manages IAM tickets using priority-based workflows; supports onboarding/offboarding, MFA resets, password resets, and account unlocks.

🎯 Requirements

• High School diploma or GED • 3+ years of technical support/help desk experience • Experience in the healthcare industry with systems like EMRs or other clinical applications. • Knowledge of cloud security best practices. • Familiarity with NIST Cybersecurity Framework and Zero Trust Architecture. • Strong analytical and problem solving skills to assess access risk, identify IAM control gaps, and recommend practical, compliant improvements. • Ability to provision and deprovision user and service account access across enterprise systems in accordance with policy, least privilege principles, and SLAs. • Experience using Copilot or similar tools to draft documentation, summarize tickets, and support troubleshooting. • Working knowledge of IGA platforms such as SailPoint, Saviynt, or similar tools. • Experience with IAM solutions such as Okta and Microsoft Entra and JML workflow. • Knowledge of Identity Governance and Administration (IGA) concepts, including user lifecycle management, access certifications, segregation of duties, and access-risk remediation in regulated environments.

🏖️ Benefits

• Tasks may be conducted within a climate-controlled office setting. • Reasonable accommodations are available for qualified individuals with disabilities upon request.