Medical Assistant

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🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Magnolia

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Healthcare • Non-profit

Magnolia is a caregiver support organization that provides a clinically integrated approach to assist families caring for adults with chronic conditions like Alzheimer's disease and diabetes. With a mission to dignify family caregiving and ensure that no one has to navigate the caregiving journey alone, Magnolia offers personalized guidance, training, counseling, and access to diagnostic services, all covered by insurance. By partnering with healthcare systems, they facilitate a coordinated approach to caregiving, aiming to improve the quality of life for both caregivers and patients.

📋 Description

• Serve as a welcoming first point of contact for patients and caregivers. • Respond to incoming patient inquiries via phone, email, text, patient portal, and other communication channels. • Provide education regarding Nolia's programs and services. • Assist patients and caregivers in understanding eligibility, enrollment, and available support services. • Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource. • Support patient onboarding and intake processes. • Conduct outreach and follow-up calls to support engagement and continuity of care. • Complete monthly patient and caregiver check-ins • Support resource navigation and community referrals. • Provide telehealth and technology support to patients and caregivers as needed. • Verify insurance eligibility, benefits, and coverage requirements. • Support prior authorization and referral processes. • Assist with obtaining outside medical records and documentation. • Maintain accurate medication lists and support medication reconciliation workflows. • Monitor patient needs and escalate clinical concerns to the appropriate clinician. • Support implementation and follow-up of care plans. • Assist Care Navigators with coordination of services and patient follow-up. • Facilitate communication between patients, caregivers, healthcare providers, and community partners. • Support transitions of care following hospitalizations, emergency department visits, and other healthcare encounters. • Monitor and triage shared inboxes and incoming requests. • Route inquiries to the appropriate team members and ensure timely resolution. • Coordinate appointment scheduling, rescheduling, and waitlist management. • Support faxing, records requests, forms, and clinical documentation workflows. • Track completion of required program documentation and quality measures. • Assist with quality improvement projects and operational initiatives. • Maintain accurate documentation within the electronic health record. • Support team in client complaints or concerns. • Conduct routine outreach and engagement activities for GUIDE program beneficiaries.

🎯 Requirements

• Medical Assistant certification or equivalent healthcare experience. • Minimum 2 years of experience in healthcare, care coordination, patient navigation, medical office operations, or customer-facing healthcare support roles. • Excellent verbal and written communication skills. • Strong organizational and multitasking abilities. • Demonstrated problem-solving and critical-thinking skills. • Ability to work independently and prioritize competing responsibilities. • Experience working with electronic health records and healthcare technology platforms. • High level of proficiency with technology, including telehealth platforms, cloud-based software, Microsoft Office, Google Workspace, and communication tools. • Ability to quickly learn and adapt to new technologies and workflows. • Experience working with older adults, dementia, caregiving, palliative care, behavioral health, or chronic disease management. (preferred) • Experience with Medicare, Medicare Advantage, and insurance verification processes. (preferred) • Experience in care management, population health, social services, or patient navigation. (preferred) • Familiarity with community-based resources and healthcare systems. (preferred) • Experience in a virtual healthcare or telehealth environment. (preferred) • Bilingual language skills. (preferred)