Account Manager

🕒 April 2

🏢🏡 New York City – Hybrid

💵 $106.7k - $180.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Warp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 Seed Round on 2024-01

Fintech • HR Tech • SaaS

Warp is a payroll platform specifically designed for startups, allowing them to automate their payroll and compliance processes in under 15 minutes. With features that include full-service payroll for employees and contractors, automated tax compliance, and benefits management, Warp helps startups save time and avoid penalties. The platform integrates seamlessly with existing operations, providing a user-friendly experience and dedicated customer support to ensure compliance and ease of use.

📋 Description

• Drive revenue across your book of business by owning retention, expansion, and growth. • Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract • Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals • Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention • Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals • Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities

🎯 Requirements

• Minimum 2-3 years of new business sales or account management experience in a B2B organization • Proven track record managing a book of business and driving retention, expansion, and customer satisfaction • Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes • Experience running executive-level business reviews and presenting data-driven recommendations • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels • Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets • High adaptability and comfort with the pace and change of an early-stage startup • Nice To Haves: Background working with early-stage startup customers or in high-growth B2B SaaS • Experience building customer success processes and playbooks from the ground up • Track record of consistently exceeding retention and expansion targets • Technical aptitude with ability to quickly learn complex products

🏖️ Benefits

• Offers Equity • Offers Commission