CRM Technical Lead

🕒 September 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

JT Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1888

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

JT Group Limited is a telecommunications company that provides a variety of services including mobile and broadband solutions. With their new customer app and online portal, users can easily manage their accounts, whether they are on a pay monthly or pay-as-you-go plan. JT Group is focused on enhancing customer experience through seamless account management and offers its services across different regions including Jersey, Guernsey, and internationally.

📋 Description

• Lead the development, optimisation and continuous improvement of the CRM ecosystem • Identify and deliver automation opportunities that improve operational performance and customer outcomes • Provide technical leadership and expert guidance on CRM initiatives and platform capabilities • Monitor, govern and enhance CRM platform performance, utilisation and data integrity • Define and report on service, operational and customer performance metrics • Develop CRM capabilities that support customer acquisition, retention and revenue growth • Build and manage effective relationships with CRM vendors and managed service providers • Lead cross-functional delivery activities to implement enhancements and business improvements • Manage technical budgets, estimates and expenditure, ensuring effective financial governance • Act as the key link between business stakeholders and IT teams, ensuring CRM investments deliver value

🎯 Requirements

• Strong knowledge of CRM platforms, commercial business processes and their application within a telecommunications environment • Experience leading technical delivery, platform improvement and business-focused technology initiatives • Solid understanding of governance, risk management and operating within regulated environments • Demonstrated ability to influence stakeholders and provide technical leadership across multiple teams • Excellent communication skills with the ability to translate complex technical concepts into practical business outcomes • Degree-level qualification in Computer Science, Engineering or a related discipline, or equivalent professional experience • Strong technical expertise across enterprise applications, integrations, data platforms and related technologies • Experience managing suppliers, service performance, commercial relationships and value realisation • Customer-focused mindset with the agility to adapt to changing priorities and business requirements • Commitment to collaboration, accountability, innovation and delivering high-quality results

🏖️ Benefits

• 26 days holiday • Health & Dental Insurance • Pension Scheme • Bonus Scheme • Fully discounted staff services or cash allowance in lieu • Co-working office spaces available for remote employees • Professional Development • Recharge Days • Flexible working hours and location under Hybrid Working guidelines • Support for posts in major global locations • Reasonable accommodation for job applications, interviews, onboarding processes and beyond