Customer Support Associate

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Investigate and resolve customer-reported issues methodically • Support customers from onboarding through ongoing troubleshooting • Triage, prioritize, and escalate high-volume support tickets • Call labs, mobile phlebotomy vendors, and other service providers to track results, correct patient details, and drive timely resolution • Communicate empathetically and precisely through tickets, Slack, and calls • Collaborate with product, engineering, operations, and customer success teams • Document learnings to build and improve the knowledge base • Resolve most Tier 1 issues directly and hand off remaining issues with gathered context

🎯 Requirements

• 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment • Hands-on experience identifying, reproducing, and resolving customer-reported issues • Ability to take full ownership of issues and follow through to resolution • Experience working at a small or mid-size company • Ability to operate without a playbook or extensive documentation • Ability to manage a busy, high-volume queue • Calm, empathetic, and accurate written and verbal communication • Interest in using AI and other tools to improve repetitive processes • Must be physically based in the GMT or EST timezones • Must not require visa sponsorship • Healthcare or diagnostics experience is nice to have, but not required • Familiarity with APIs is nice to have, but not required

🏖️ Benefits

• Equity (extended exercise post 2 years of employment) • Company and team offsites • Monthly learning budget of $150 for personal development and productivity • $100 monthly wellness budget • Flexible, remote-first working, including $1K for home office equipment • Coworking budget • 36 days paid time off (including bank holidays) • Premium healthcare coverage • 4% monthly contribution to pension/401k • Yearly blood test on us • Enhanced parental, foster, and adoption leave