Implementation Engineer

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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K12 Insight

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

K12 Insight is a provider of a purpose-built, AI-enhanced customer service and operations platform for K–12 school districts (rebranding to Onflo). The company offers a unified service desk that centralizes requests across departments, integrated asset management, telephony and call center capabilities, omni-channel support (phone, text, web, email, chatbot), workflow automation, and analytics and reporting to help districts improve responsiveness, reduce staff burden, and turn service into an operational advantage.

📋 Description

• You’ll own implementations. Not coordinate them — own them. • From the kickoff call through validated go-live and clean handoff to Account Management. • You’ll know which districts are on track, which are quietly stalling, and which are heading toward a missed go-live — before anyone asks. • When the integration breaks, you’re already in the logs. • When a district IT director throws a technical question you didn’t expect, you don’t punt to engineering — you work the problem. • End-to-end implementation lifecycle — kickoff, configuration, integration, training, go-live, and validated handoff • Hands-on technical work across SSO, SIS/ERP, MDM, and ticketing — partnering directly with district IT departments • Diagnostic troubleshooting across the platform, integration layer, and client environment — independent, not engineering-dependent • Training delivery across stakeholder types, from end users to executive sponsors • A clean, documented handoff that sets up Account Management for renewal and expansion from day one

🎯 Requirements

• 3+ years in either: (a) a K-12 district IT role — systems administrator, identity/SSO administrator, SIS administrator, network administrator, IT manager, or IT director — with hands-on accountability for vendor integrations and platform deployments; or (b) client-facing K-12 SaaS implementation, system integration, or solutions delivery, with hands-on technical work — not project coordination. • Hands-on depth in at least one of: SSO/rostering (Clever, ClassLink, OneRoster); K-12 SIS/ERP (PowerSchool, Infinite Campus, Skyward); K-12 MDM (Jamf, Filewave, Mosyle, Intune); or ticketing and asset management • 1+ year working in K-12 technology systems, including hands-on data integrity and quality checking • Comfortable holding a peer-level technical conversation with a district IT director • Technically curious — you learn new platforms by getting in and clicking around • Active Salesforce user and AI tool adopter

🏖️ Benefits

• Annual discretionary corporate bonus plan