Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Florida, +15 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Jellyvision

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

💰 Venture Round on 2017-03

HR Tech • B2B • SaaS

Jellyvision is a company that specializes in providing a hyper-personalized benefits experience to help employees choose, use, and appreciate their benefits. The company's flagship product, ALEX, offers support in navigating complex benefits decisions, including Medicare education and enrollment support. Jellyvision serves employers, human resources teams, brokers, consultants, and partners by using predictive analytics and behavioral science to deliver a tailored benefits counseling and communication experience. Their solutions enhance employee engagement, improve understanding of employer-provided benefits, and ultimately lead to happier and healthier workforces.

📋 Description

• Implement and deliver ALEX to customers • Troubleshoot customer issues and resolve them delightfully • Collaborate with internal teams to find helpful solutions • Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software • Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them • Build excellent rapport with customers • Communicate project schedules and progress to customers so that they always know where we are in completing each release • Think at least two steps ahead to try to make everyone’s lives smoother and happier • Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

🎯 Requirements

• 1+ year of experience in a customer-facing implementation or project management role • Past roles where you had to balance internal & external (customer) requirements and budget realities • The demonstrated ability to create a spreadsheet, revel in the details, and possess the kind of magic that allows you to be both a project manager and great team member • Experience managing complex tasks, competing priorities, and project timelines while collaborating with cross-functional teams • Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work • Demonstrated ability to quickly learn new technologies, and readiness to take on unfamiliar tasks • Experience performing under pressure during a “busy season” • Experience in the world of employer-offered benefits in sales or account management, working in the plan design and/or renewal process (preferred) • Experience working with the Atlassian tool suite, mainly Jira and Confluence (preferred)

🏖️ Benefits

• Check out our benefits here!