Customer Account Manager

Job not on LinkedIn

🕒 October 15

🇬🇧 United Kingdom – Remote

💵 £70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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K3 Advisory Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

K3 Advisory Group is a UK-based business advisory firm that supports entrepreneurs, leadership teams and their advisers through periods of growth, change and transition. With more than 1,200 employees across 25 offices and international bases, the group provides corporate finance, M&A, restructuring and specialist advisory services, alongside recruitment and related professional support. Privately owned by Sun Capital and operating for over 25 years, K3 serves other businesses and professional clients on a B2B basis.

📋 Description

• Develop and nurture strong customer relationships • Understand customer business objectives and challenges • Act as the main point of contact for customer enquiries and issues • Collaborate with the customer success leader on escalations • Conduct regular virtual and face-to-face customer check-ins and reviews • Identify opportunities for expansion, upgrades, and migrations • Own a sales target across the account portfolio • Manage the sales process using internal SSA/ISO/CRM systems • Maintain accurate customer information and sales activities in the CRM system • Introduce and coordinate Professional Services and Presales support • Address and resolve customer issues by facilitating communication with internal teams and external suppliers • Collaborate with Customer Success, professional services, support, MITS, and product development teams • Identify upselling opportunities for hosting, development, modules, users, and ISVs • Manage customer contract renewals and negotiations • Introduce migration specialists when customers are ready to move to a SaaS solution • Coordinate product demonstrations and training sessions • Meet personal and team KPIs related to sales targets, customer retention, and customer satisfaction

🎯 Requirements

• Proven experience in Account Management for business management software solutions • Experience with Sage 200 or Sage Intacct ideal but not essential • Consultative, customer-first sales approach • Ability to engage at all levels of an organisation • Strong pipeline management skills • Track record of meeting or exceeding sales targets • Exceptional communication, negotiation, and presentation skills • Ability to travel to events, internal meetings, and customer sites • Understanding of the portfolio of solutions

🏖️ Benefits

• Uncapped commission structure • Predominantly home-based working • Travel to events, internal meetings, and customer sites as needed

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