Customer Operations Associate

Job not on LinkedIn

🔥 14 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Kairon Health

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Kairon Health is a healthcare execution layer and data platform that ingests claims, clinical records, and qualitative sources into a single model to power multiple workflows. It provides Practice Intelligence (auto-generated scorecards, meeting agendas, blocker analysis), Care Operations (configurable programs for transitions of care, chronic disease management, HCC coding, care gap closure), Patient Activation (AI voice agents that book appointments), Portfolio Management, and Impact Analytics (ties outreach to billed visits with A/B testing, causal inference, fast dashboards). The platform is targeted at ACOs, health systems, MSOs, group practices, CINs, IPAs, and payers, and emphasizes closed-loop ROI, reduced labor, increased savings PMPY, and improved staff satisfaction.

📋 Description

• Turn customer messages into clear, owned, and due-dated work using the internal scoping process • Triage customer support requests and keep the “waiting on us” queue moving toward zero • Reproduce data and metric issues, gather evidence, and resolve them or create actionable Engineering tickets • Track account KPIs, product usage, and trends to identify engagement risks and opportunities • Analyze account platform usage and provide insights and recommendations • Identify opportunities for proactive customer education, communications, and outreach • Contribute analysis and materials to renewal and expansion conversations • Coordinate account workstreams across Engineering, Product, and Sales • Prepare client meeting materials, join calls, and capture follow-ups • Support onboarding checklists, roster and configuration validation, user setup, and training materials • Bring customer feedback and support trends into internal discussions • Improve customer-facing knowledge-base resources • Run the high-priority requirements report and prepare for bug blitzes and meetings • Support customer health reporting and release workflows for proactive communications • Report to the Director of Customer Operations

🎯 Requirements

• 2–4 years in operations, implementation, technical support, or consulting where you owned execution and outcomes • Strong written communication • Highly organized and able to juggle many small, important tasks • Comfortable with spreadsheets and structured data • Able to identify duplicate rows, bad identifiers, or anomalous metrics • Daily AI-tool user • Systems-thinking approach to recurring problems • Healthcare, value-based care, or ACO exposure, or eagerness to learn shared savings, quality measures, and AWVs • SQL, Snowflake, or dashboard and analytics familiarity • Experience supporting software implementations or customer onboarding

🏖️ Benefits

• Full benefits (health, dental, vision, 401k) • Remote-friendly with true startup flexibility • Work with a small team of talented, passionate problem-solvers • AI-native product environment using Claude, automated transcription, and intelligent workflows