Director, Qualitative Program Management

🔥 12 hours ago

🦌 Connecticut, Illinois, +6 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $108.1k - $132.1k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

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Kantar

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

📣 Marketing

💼 Consulting

📱 Media

Marketing • Consulting • Media

Kantar is a leading data insights and consulting company that helps organizations understand consumers and their behaviors. Through a combination of advanced analytics, products, and platforms, Kantar offers services in brand strategy, consumer behavior analysis, creative testing, and customer experience optimization. With a focus on industries such as automotive, consumer packaged goods, energy, finance, media, retail, and technology, Kantar provides strategic guidance and innovation support that drive growth and enhance brand value. Their expertise spans global markets and is supported by a workforce of 28,000 colleagues dedicated to providing meaningful insights. Kantar is committed to fostering sustainable growth and promoting inclusive brand strategies.

📋 Description

• Serve as a trusted advisor to stakeholders across product, marketing, UX, research, innovation, AI, cloud, and technology organizations • Lead client conversations with recommendations, solutions, points of view, trade-offs, and actionable recommendations • Connect research activities to business objectives, strategic priorities, growth opportunities, and decision-making needs • Build long-term client partnerships supporting retention and growth • Oversee multiple concurrent qualitative research programs and strategic accounts • Drive end-to-end execution across large-scale, multi-market, and global initiatives • Establish operational frameworks for consistent and efficient execution • Anticipate risks, remove barriers, and implement mitigation strategies • Manage scope, recruitment challenges, timelines, feasibility, budgets, and changing priorities • Partner with researchers, moderators, project managers, recruitment partners, vendors, operations teams, and client stakeholders • Manage customized research programs and translate ambiguity into structured plans and deliverables • Improve processes, scalability, and operational efficiency • Serve as primary contact for senior client stakeholders and internal leadership • Facilitate cross-functional alignment and document decisions • Protect delivery quality, client satisfaction, retention, and future account growth

🎯 Requirements

• 6+ years of experience in qualitative research, insights consulting, program management, project leadership, operations, or client services • Experience supporting enterprise-level technology companies or complex B2B organizations • Strong understanding of qualitative research methodologies and participant recruitment • Proven success managing complex, multi-market, multi-stakeholder initiatives • Understanding of recruitment feasibility, screeners, participant management, and study execution • Exceptional organizational rigor and attention to detail • Ability to manage ambiguity and incomplete information • Ability to influence senior stakeholders and lead executive conversations • Ability to balance client needs with delivery realities

🏖️ Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services • Health Savings Account/FSA • Dental, Vision and benefits to cover unique healthcare needs • Wellness Program • 401k with match • Tuition Reimbursement • Commuter benefits • Unlimited PTO • Flexible working approach • Support for health and wellbeing • Pay for performance culture and career progression opportunities