Senior Director, Professional Services

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Kantata

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

📋 Description

• Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region. • Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions. • Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully. • Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered. • Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development. • Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption. • Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally. • Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

🎯 Requirements

• 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams. • A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations. • Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility. • Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories. • Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards. • AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team. • Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership. • Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin. • Excellent listening, negotiation, and communication skills — verbal and written.

🏖️ Benefits

• A talented team, great perks, and an amazing culture make us an employee-rated Best Place to Work.