Field Service Engineer

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Kardex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

Logistics • Technology • Manufacturing

Kardex is a global leader specializing in automated storage and retrieval solutions designed to optimize warehouse operations. Their offerings include vertical lift modules, vertical buffer modules, horizontal carousel modules, and fully integrated AutoStore solutions. Kardex serves a variety of industries, including automotive, healthcare, food and beverage, pharmaceuticals, and third-party logistics. They focus on enhancing storage capacity, order fulfillment speed, and productivity with innovative and scalable systems. Kardex also provides comprehensive lifecycle services, including modernization, consulting, and digital services through platforms such as Kardex Connect.

📋 Description

• Customer site support — Maintain active customer sites to ensure the highest possible system availability and stability. • System commissioning — Perform commissioning and testing of all AutoStore hardware and software before customer handover. • Troubleshooting events — Handle customer support issues through remote ticketing and on‑site troubleshooting. • Documentation creation — Produce detailed documentation covering best practices, SOPs, and resolution methods. • Customer training — Deliver initial and ongoing training for end users and maintenance teams on AutoStore and Kardex subsystems. • Ramp‑up support — Assist customers during the post‑handover ramp‑up phase of new projects. • Travel requirements — Travel to project sites for trips of about a week; total travel 60–70%.

🎯 Requirements

• Technical Background in automation, electromechanical systems, robotics, or intralogistics (preferred). • Strong troubleshooting skills and ability to work independently. • Excellent customer communication and service mindset. • Ability to read and interpret technical documentation. • Experience with commissioning, maintenance, or service engineering is an advantage. • Willingness to travel frequently. • Valid driver’s license.

🏖️ Benefits

• Health insurance • 401(k) matching • Travel allowances