Senior Director, Market & Competitive Intelligence

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Kaseya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $2M Venture Round on 2020-07

Cybersecurity • SaaS • Enterprise

Kaseya is a global provider of IT management software that offers a comprehensive suite of solutions designed to enhance the efficiency and security of IT operations for managed service providers (MSPs) and IT departments. With features that include endpoint management, cybersecurity, backup and recovery, and compliance management, Kaseya empowers organizations to automate processes, reduce costs, and protect critical data in a technology-driven environment. The platform leverages AI to streamline IT management, enabling teams to focus on strategic initiatives and improve service delivery.

📋 Description

• Build and own Kaseya's competitive intelligence program, including competitor profiles, battlecards, objection-handling guides, and early-warning systems • Lead market intelligence through TAM analysis, market landscape assessments, industry trend analysis, and emerging category evaluation across the MSP and SMB IT landscape • Build the enterprise Voice of Customer capability, including customer research, buyer journey analysis, and a win/loss program • Design and maintain Kaseya's customer segmentation framework • Own the marketing effectiveness measurement framework covering pipeline influence, revenue contribution, campaign performance, and funnel conversion • Partner with Data Science and Revenue Operations on AI-enabled models for churn prediction, expansion propensity, and customer lifetime value • Advise executive leadership through regular Executive Intelligence Reviews on market movements, competitive threats, customer sentiment, and growth opportunities • Embed competitive and market insight into sales onboarding, training, and live deal support, and measure impact on win rates • Hire, develop, and lead a high-performing team of analysts and researchers

🎯 Requirements

• 10+ years of progressive experience in competitive intelligence, market intelligence, insights, analytics, product marketing, or corporate strategy • 3+ years leading intelligence, insights, analytics, research, or strategy teams or programs • B2B SaaS experience strongly preferred • Experience in IT management, cybersecurity, MSP/channel, or infrastructure software is a plus • Demonstrated success building or significantly scaling an intelligence, insights, or analytics function • Hands-on experience with customer segmentation, Voice of Customer programs, competitive intelligence, and win/loss analysis • Exceptional analytical and synthesis skills • Outstanding written and verbal communication; comfortable presenting to C-level executives and large sales audiences • Strong cross-functional leadership; able to influence without authority across product, sales, marketing, and corporate development • Experience in private equity-backed or high-growth, acquisitive software environments preferred • Familiarity with the MSP ecosystem and its competitive landscape preferred • Experience with CI platforms such as Klue and Crayon, analyst research from Gartner, Forrester, and Canalys, and AI/ML analytics initiatives preferred • Experience in subscription and retention-based businesses preferred • MBA or equivalent advanced degree preferred

🏖️ Benefits

• Equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law