Senior Customer Care Professional

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Kentucky, +4 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Katch

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

💰 Seed on 2023-02

Artificial Intelligence • SaaS • Productivity

Katch is an AI-driven scheduling assistant that helps reduce scheduling friction and improve meetings by automating calendar coordination and enabling more meaningful conversations. The team, distributed across the US, Spain, Netherlands and the UK, is building software to streamline meeting workflows and support users in focusing on what matters in the moment. Founded in 2021, Katch is an early-stage startup (raised $4M+ in Seed funding) focused on product and engineering challenges around meeting optimization and calendar automation.

📋 Description

• Serve as the primary customer contact for inbound and outbound inquiries related to potential third-party liability and subrogation matters • Conduct professional interviews to gather, verify, and document information regarding accidents, injuries, insurance coverage, and related claims • Assess customer needs and determine appropriate next steps using established business processes and guidelines • Research and resolve customer inquiries while maintaining accuracy and professionalism • Utilize multiple computer systems simultaneously to review, document, and update case information during customer interactions • Ensure timely, accurate, and complete documentation of all customer contacts • Maintain compliance with HIPAA, privacy regulations, and company policies • Meet or exceed productivity, quality, attendance, and schedule adherence expectations • Identify process improvement opportunities and provide feedback to leadership • Collaborate with internal departments and business partners to resolve customer concerns and support recovery initiatives • Assist with training, guidance, or mentoring of less experienced team members as needed

🎯 Requirements

• High school diploma or GED • 1+ years of customer service experience resolving customer issues, or one year of office experience using telephone and computer systems as primary work tools • Authorization to work in the United States • Availability to work a full-time schedule during operating hours (10:30am-7:00pm CST) • Proficiency with Windows-based applications and the ability to learn new systems and technologies • Ability to navigate multiple applications while speaking with customers • Strong verbal and written communication skills • Demonstrated customer service, relationship-building, and problem-resolution abilities • Must reside in and be legally authorized to work from Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Wellness program with resources for healthy living • Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings • Tuition reimbursement opportunities • Generous PTO so you can recharge • Paid holidays and sick time • Leave options to support life’s biggest moments • Life and Disability insurance through Unum • Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection) • Employee Assistance Program (EAP) for free, confidential counseling and support • Remote work options available for many roles • Flexible schedules in select positions