Fan Services Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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KEEN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

KEEN is a family-owned footwear company founded in 2003 that designs, manufactures, and sells durable, comfortable, and versatile shoes, sandals, and boots. The brand emphasizes sustainability (PFAS-free materials, RE. KEEN pre-loved program), American-made production in a Kentucky factory, values-led mission and impact reporting, and sells directly to consumers through its e-commerce site and retail channels.

📋 Description

• Respond to inbound customer communications by phone, live chat, and email within a fast-paced environment • Answer product questions and provide solutions based on individual fan needs • Assist with internet orders, returns, exchanges, and warranty claims • Provide technical and product information to support informed purchases and reduce returns • Leverage product and technical knowledge to create revenue opportunities for KEEN • Suggest improvements to internal processes and fan experiences • Act as a brand champion

🎯 Requirements

• High School Diploma or GED • Previous customer service experience and internet call center experience preferred • Ability to work independently with little supervision • Ability to manage workload, time, and responsibilities according to business needs • Advanced verbal and written communication skills • Flexibility in working hours, including periods exceeding 40 hours • Ability to respond empathetically to complex fan situations • Ability to maintain positive working relationships • Excellent problem-solving skills • Detail oriented • Positive attitude • Ability to handle feedback from peers and others • Equivalent combinations of experience and education may substitute on a year-for-year basis

🏖️ Benefits

• Competitive total rewards strategy • Health and welfare benefits • Other benefits and perks