Student Support Concierge

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Kentucky State University Land Grant Program

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1890

📚 Education

🌾 Agriculture

Education • Agriculture

Kentucky State University Land Grant Program is the university's land-grant and cooperative extension arm that supports education, applied research, and community outreach primarily in agriculture, natural resources, and related sciences. It runs research and demonstration farms, extension programs, farmer education and technical assistance, and public events that translate university research into practical guidance for producers and the broader community. The program also collaborates with students and faculty on applied research projects, workforce development, and public service initiatives across the Commonwealth.

📋 Description

• Serve as the primary student support contact for assigned online students throughout their academic experience. • Build positive and supportive relationships with students through regular outreach via phone, email, video conferencing, and other communication platforms. • Assist students with course registration processes, registration requirements, and enrollment-related questions. • Provide academic advisement regarding course selection, degree progression, academic policies, and available educational opportunities within established institutional guidelines. • Monitor student academic performance, engagement, and progress toward degree completion, identifying students who may benefit from additional support or intervention. • Proactively communicate with students experiencing academic, personal, or administrative challenges and connect them with appropriate university resources. • Refer students to campus offices and support services, including Financial Aid, Registrar, Student Accounts, Academic Support Services, Disability Services, Counseling, Career Services, and other institutional resources as appropriate. • Maintain accurate, timely, and confidential student records in accordance with university policies and applicable federal and state regulations, including FERPA. • Document all student interactions and maintain detailed case notes using designated student information systems and customer relationship management platforms. • Respond promptly and professionally to student inquiries while maintaining a high standard of customer service. • Collaborate with faculty, academic departments, and university offices to resolve student concerns and improve the student experience. • Communicate trends, concerns, and recommendations to the Student Support Concierge Manager to support continuous improvement of student services. • Participate in training, professional development activities, departmental meetings, and university initiatives. • Support student retention, persistence, and graduation efforts through consistent engagement and individualized support.

🎯 Requirements

• Bachelor's degree from an accredited college or university • One (1) year of experience in customer service, student services, academic advising, higher education, or a related field • Experience working with diverse populations and providing high-quality customer service is preferred • Knowledge of FERPA and the importance of maintaining student confidentiality. • Proficiency with Microsoft Office Suite, virtual communication platforms, student information systems, customer relationship management software, and other technology used to support online student success.

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements