Order Processing and Returns Associate

🔥 0 minutes ago

🌵 Arizona, Idaho, +11 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keystone Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1945

🛍️ eCommerce

🔧 Hardware

🏭 Manufacturing

💰 $850k Venture Round on 2015-02

eCommerce • Hardware • Manufacturing

Keystone Technologies is a leading provider of lighting solutions, offering a wide array of LED lamps, fixtures, and power supplies. Established in 1945 and based in Philadelphia, Keystone is dedicated to delivering high-quality, energy-efficient lighting products designed for various applications, including commercial and industrial environments. The company is renowned for its innovative designs, exceptional customer service, and commitment to making lighting simple and accessible.

📋 Description

• Enter customer purchase orders into the computer system and work with the warehouse team to fill orders • Process shipments released from third-party warehouses • Manage back orders and communicate with internal and external customers accordingly • Work with internal departments to resolve pricing, credit, inventory availability, and shipping issues • Communicate directly with customers to provide order status updates • Develop working knowledge of part numbers and product offerings • Serve as a customer service contact for internal and external customers and see RMA cases through completion • Interact with customers and sales personnel to initiate claims • Collaborate with the product development team to have warranty claims reviewed • Investigate shipping discrepancies with the warehouse team and perform computer transactions to adjust inventory levels • Communicate with the accounting team to ensure customers receive proper credits • Coordinate logistics to collect returned goods and ship replacements • Communicate directly with customers to provide case status updates • Maintain key customer records in the computer system

🎯 Requirements

• Must be located in Central Standard Time, Mountain Standard Time, or Pacific Standard Time • Able to travel to Headquarters in Lansdale, PA for onboarding and training during the first week of employment • High School Diploma or equivalent required • 1-3 years of customer service experience or experience in a related field • 1-3 years of data entry experience • Proficient in Microsoft Office applications, specifically Excel • Excellent verbal and written communication skills • Exceptional organizational skills and attention to detail • Ability to work individually and in a team • Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment • Ability to process in a timely manner • Able to maintain professional relationships with internal and external customers

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Voluntary life insurance • Employer-paid group life insurance • Short-term disability • 401(k) plan with company match • Paid time off • Philanthropic opportunities • Permanent remote position

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