Senior Production Manager

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Partner with Portfolio Directors & Senior Production Manager peers & Globalize Client Engagement team to develop strategy & plans to increase/maintain profitability and operational footprint. • Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and/or profitability. • Together with Portfolio Directors and Implementation team develop and implement long-term Localization & QA strategies aligned with the company's global goals. • Participate in high-level decision-making processes and provide insights on how Localization & QA can support business expansion and market penetration. • Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills. • Managing strategic and more complex clients and budgets, including forecasting and financial planning for Localization & QA initiatives. • Making higher-level financial decisions to allocate resources effectively across multiple projects and regions. • Leading initiatives to continuously improve the quality and effectiveness of Localization & QA efforts. • Handling complex issues and crises that arise during Localization & QA projects, including major quality problems, vendor failures, and unexpected market changes. • Perform workflow design and onboarding for Localization & QA services and technology implementations. • Oversee production of Localization & QA projects to ensure that timelines are met. • Ensure a standard of consistency, accuracy, and excellence across all localized & QA deliverables. • Help team members navigate project ambiguities and problem solve. • Coach and mentor team members, drive a continuous growth mindset. • Plan, in cooperation with HR, growth paths for their team members and provides them with feedback and regular performance assessments. • Create and share production reports. • Cooperate with Client Engagement team to quote for key projects and efforts. • Cooperate with Finance and other support structures to share production data and forecasts. • Perform other special projects or duties when required. • Drive the adoption of new Localization & QA technologies and tools to enhance efficiency and quality. • Lead efforts to achieve Project Manager standardization across the different locations. • Right size the team according to the account and business requirements. • Ensure that all client documentation is fully up to date and easily accessible. • Attend QBR, MBR, any account meetings as needed.

🎯 Requirements

• Strong customer-centric focus • Excellent team management and organizational skills • Demonstrated solid experience of delivering standard work processes as well as tactical/operational expertise • Development of business processes (recommendations, procedural documents), detailed project plans and status reporting mechanisms • Proven ability to build strong relationships across all levels of the business, including senior leaders and executives • Initiative and responsibility: willingness to act proactively by identifying opportunities and anticipating changes/knowing when to escalate correctly • Excellent communication skills and ability to create good and strong relationships with different kinds of local and international stakeholders • Has the ability to work under pressure and according to tight timelines • Skills in data, metrics and managing performance delivery • A high degree of cultural sensitivity demonstrated ability to work effectively with multi-cultural and business teams, preferably within a large global business • 6- 8 years of previous experience gained in Audio, Text, LQA or FQA, preferably in a multinational context • Bachelor’s degree or equivalent (e.g. in Business Administration, Translation, or related field) • Strong knowledge of Microsoft Office & Google tools

🏖️ Benefits

• Equal Opportunities Policy • Workplace for equal opportunities for all employees and potential employees.