Service Coordinator

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kinetico

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2026

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Kinetico is a UI/UX and product development agency based in Pokhara, Nepal (est. 2022). The studio delivers end-to-end digital product development — from concept and MVP to enterprise-grade web and mobile applications — pairing intuitive interface design with scalable engineering and brand strategy. Its showcased work includes a fintech analytics dashboard, the HealthTrack mobile app (iOS & Android), and a full e-commerce product suite, and the agency serves clients worldwide with project timelines and cost ranges provided for MVP and enterprise engagements.

📋 Description

• Answer customer calls and emails and assess customer needs • Schedule product installations and service calls • Ensure Service Technician documentation is complete • Proactively contact customers about ancillary services, product sales, and service offerings • Prepare out-of-warranty letters to solicit interest in product or service upgrades • Log customer calls and email conversations in the CRM and perform to metrics • Maintain product installation and warranty information in the applicable database • Perform counter sales and assist retail-store customers with product purchases • Complete work orders after confirming pricing and sales information • Provide backup support to in-house sales and service employees • Assist Technicians to ensure satisfactory customer service • Maintain a clean and safe work and retail environment • Balance process work with proactive customer outreach and manage competing priorities • Report to the Operations Manager, Corporate Dealers, and interact with employees, customers, and outside vendors

🎯 Requirements

• High School Diploma is required; an associate degree is preferred • 3-5 years’ experience working in a customer service-oriented role • Experience with Salesforce preferred • Must be professional, show initiative, multi-task, and work in a fast-paced environment • Strong work ethic, self-motivated, goal oriented, and above average organizational and time management skills • Ability to prioritize and flexibility to change priorities as needed • Proven customer-centric focus and understanding of customer service • Comfortable making cold calls to customers and developing leads • Strong interpersonal, written, grammar, and verbal communication skills • Experience with Microsoft Office Suite, including proficient abilities with Word and Excel • Dependable and have integrity • Knowledge of business, administrative, and clerical procedures and systems • Must be authorized to work in the United States, as employment authorization is verified for individuals hired in the United States

🏖️ Benefits

• Opportunities to grow in a motivating environment • Equal Employment Opportunity employer • Employment authorization verification for individuals hired in the United States