Partner Success Manager, Spanish Speaking

🕒 June 25

🇺🇸 United States – Remote

💵 $50k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Build and maintain strong relationships with MSP partners • Guide partners through structured onboarding for each new customer deployment • Track customer usage patterns across your partner's portfolio • Conduct regular check-ins and quarterly business reviews with partners • Collaborate with technical support and pricing specialists • Identify and pursue expansion opportunities within your partner portfolio • Use available tools and partner feedback to improve partner experience • Maintain accurate, up-to-date records in Salesforce

🎯 Requirements

• 2+ years of customer success, account management, or partner-facing experience • Channel partner understanding with familiarity working with resellers, distributors, or managed service providers • Relationship-building skills with the ability to connect with diverse personalities • Balanced approach to understanding partner needs and clients' objectives • Results-oriented mindset with proven ability to meet targets • Organized multi-tasker who can manage multiple partner relationships simultaneously • Clear communicator who writes professional emails and leads productive calls/videos • CRM proficiency with hands-on experience in Salesforce or similar platforms • Bilingual fluency in both English and Spanish

🏖️ Benefits

• Competitive compensation structure with the opportunity to exceed bookings targets • Company-wide bonuses based on monthly sales targets • Employee referral bonuses • Adoption assistance • Tuition reimbursement • Certification reimbursement • Certification completion bonuses