Patient Experience Coordinator

🔥 16 minutes ago

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knownwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

🧘 Wellness

🔥 Funding within the last year

💰 $26.1M Series B - knownwell on 2025-10

Healthcare • Wellness

knownwell is a US-based healthcare provider focused on weight management and obesity care. It operates nationwide virtual clinics and in-person clinics across multiple states, offers personalized programs (including primary care, nutrition counseling, body composition testing, remote patient monitoring and a GLP-1 medication program with Medicare Bridge), and partners with payers and health systems to expand access and improve outcomes. The company provides patient-facing services (including teen programs) and clinician networks for obesity treatment.

📋 Description

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support • Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency • Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services • Review patient requests, provider orders, and referral information to ensure timely scheduling and appropriate next steps • Accurately document all patient interactions, outreach attempts, and scheduling outcomes within the electronic health record (EHR) • Leave clear, detailed voicemail messages and track follow-up attempts according to established outreach protocols • Assist new patients with onboarding tasks, including app access and appointment preparation • Monitor multiple patient service queues to ensure requests are resolved within established service level timelines • Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team when necessary • Maintain a high level of service quality while meeting productivity expectations related to call handling, documentation, and patient follow-up • Work collaboratively with clinical teams, operations staff, and leadership to ensure a seamless patient experience • Follow standardized workflows and documentation requirements to maintain operational consistency and compliance

🎯 Requirements

• High school diploma or equivalent (required) • 5+ years of experience in medical scheduling, patient access, or healthcare call center environments; large academic health center experience strongly preferred • Strong verbal and written communication skills, with the ability to clearly explain next steps to patients • Excellent multitasking and time management skills in a fast-paced environment • Strong attention to detail and ability to accurately document information in electronic systems • Experience working within electronic health record (EHR) platforms (Athena experience preferred) • Comfort navigating multiple systems simultaneously while speaking with patients • Curiosity and comfort navigating in ambiguity • Strong problem-solving skills with the ability to remain calm under pressure • A patient-first mindset with a commitment to compassionate, high-quality service. • Nice to have: Previous experience in patient access, care coordination, referral management, or healthcare scheduling

🏖️ Benefits

• Medical, dental, and vision insurance • 401K retirement plan with company match • Up to 20 days of PTO per year + company holidays • Up to 14 weeks of parental leave (12 for non-birthing parents) • Annual work from home stipend for remote employees