Patient Experience Coordinator

🕒 August 5

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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knownwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

🧘 Wellness

🔥 Funding within the last year

💰 $26.1M Series B - knownwell on 2025-10

Healthcare • Wellness

knownwell is a US-based healthcare provider focused on weight management and obesity care. It operates nationwide virtual clinics and in-person clinics across multiple states, offers personalized programs (including primary care, nutrition counseling, body composition testing, remote patient monitoring and a GLP-1 medication program with Medicare Bridge), and partners with payers and health systems to expand access and improve outcomes. The company provides patient-facing services (including teen programs) and clinician networks for obesity treatment.

📋 Description

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support • Schedule, reschedule, and modify patient appointments across multiple care services • Conduct proactive outreach to coordinate provider-recommended care, follow-up visits, referrals, and specialty services • Review patient requests, provider orders, and referral information for timely scheduling and appropriate next steps • Document patient interactions, outreach attempts, and scheduling outcomes in the EHR • Leave detailed voicemail messages and track follow-up attempts according to outreach protocols • Assist new patients with onboarding, app access, and appointment preparation • Monitor patient service queues and resolve requests within service-level timelines • Escalate clinical questions, urgent concerns, and complex cases to the appropriate care team • Maintain service quality while meeting productivity expectations for calls, documentation, and follow-up • Collaborate with clinical teams, operations staff, and leadership to ensure a seamless patient experience • Follow standardized workflows and documentation requirements for operational consistency and compliance

🎯 Requirements

• High school diploma or equivalent (required) • 5+ years of experience in medical scheduling, patient access, or healthcare call center environments • Strong verbal and written communication skills • Excellent multitasking and time management skills in a fast-paced environment • Strong attention to detail and accurate electronic-system documentation • Experience working with electronic health record (EHR) platforms; Athena experience preferred • Comfort navigating multiple systems simultaneously while speaking with patients • Curiosity and comfort navigating ambiguity • Strong problem-solving skills and ability to remain calm under pressure • Patient-first mindset and commitment to compassionate, high-quality service • Availability Monday through Friday, 11:00am–8:00pm ET • Authorization to work in the United States • Must not require employment visa sponsorship, based on the application question • Experience handling inbound and outbound calls • 2+ years of experience using EHR systems, based on the required application question

🏖️ Benefits

• Medical, dental, and vision insurance • 401K retirement plan with company match • Up to 20 days of PTO per year + company holidays • Up to 14 weeks of parental leave (12 for non-birthing parents) • Annual work from home stipend for remote employees • Fully remote opportunity