Patient Outreach Coordinator

🕒 July 23

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PatientIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $20M Series B on 2022-05

Consulting • Logistics • Marketing

PatientIQ is a healthcare platform focused on clinical efficiency and patient outcomes. The company provides EHR-integrated solutions for deploying patient-reported outcomes programs and conducting clinical studies. With systems like ClinicalPRO and ResearchPRO, PatientIQ aims to streamline patient outcomes data collection and analysis, catering to health systems, specialty practices, and medical device companies. Trusted by over 700 leading healthcare organizations, PatientIQ enhances patient care through scalable and automated solutions, leveraging outcomes data for quality improvement and research breakthroughs.

📋 Description

• Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner • Troubleshoot platform issues, escalating complex technical problems to the appropriate internal team • Document all support interactions accurately in the ticketing system (HubSpot) • Identify recurring issues and surface patterns to the Customer Support lead for process improvement • Support onboarding of new clinical users by answering questions and guiding them through the platform • Maintain a deep understanding of PatientIQ's products to provide accurate, confident support

🎯 Requirements

• 2+ years of experience in a customer support or call center role, preferably in healthcare or health tech • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users • Demonstrated ability to manage high call/ticket volume while maintaining quality and professionalism • Experience using a CRM or ticketing system (HubSpot, Salesforce, Zendesk, or similar) • Nice to have • Experience supporting a SaaS platform or EHR in a clinical setting • Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes • Bilingual (English/Spanish) a plus

🏖️ Benefits

• Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real. • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo. • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science. • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started. • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends. • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.