KnowS
2 - 10 employees
Founded 2018
🏪 Marketplace
👥 B2C
💰 $600k Pre Seed Round - Knows on 2021-07
Marketplace • B2C
KnowS is a Swiss mobile and web platform that connects people who need help with local service providers and freelancers. Users can post tasks for free and receive offers from verified providers in categories like furniture assembly, moving, gardening, cleaning, tutoring and many other local services. The app supports free registration, verified profiles and ratings, insured bookings (Zurich Insurance), in-app communication and payment coordination, and promotes a community-driven marketplace where providers can earn extra income and customers can quickly find local help across Swiss cities. KnowS also highlights sustainability (tree planting per completed job) and offers customer support and community features.
Customer Experience Manager
Job not on LinkedIn
🔥 0 minutes ago
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KnowS
2 - 10 employees
Founded 2018
🏪 Marketplace
👥 B2C
💰 $600k Pre Seed Round - Knows on 2021-07
Marketplace • B2C
KnowS is a Swiss mobile and web platform that connects people who need help with local service providers and freelancers. Users can post tasks for free and receive offers from verified providers in categories like furniture assembly, moving, gardening, cleaning, tutoring and many other local services. The app supports free registration, verified profiles and ratings, insured bookings (Zurich Insurance), in-app communication and payment coordination, and promotes a community-driven marketplace where providers can earn extra income and customers can quickly find local help across Swiss cities. KnowS also highlights sustainability (tree planting per completed job) and offers customer support and community features.
📋 Description
• Lead customer experience initiatives at Minerva • Create clickable instructions for customers • Collaborate with teams to improve product features based on customer feedback
🎯 Requirements
• Some Experience in Customer Experience Management • Passion for delivering high-value, long-term solutions • Ability to identify non-obvious customer needs
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