Bilingual Customer Support Representative

🔥 0 minutes ago

🏈 Alabama, Arizona, +30 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Koalafi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Debt Financing on 2022-08

Finance • Fintech

Koalafi is a company that provides non-prime financing solutions, allowing more customers to make crucial purchases with convenience and support. By offering lease-to-own and second-look financing options, Koalafi enables retailers to accommodate a wider range of credit scores, helping close the financing gap for up to 47% of U. S. adults who don't qualify for traditional financing. Their services report payment activity to credit bureaus, thus helping customers build credit while making purchases easier and more affordable. Koalafi's data-driven applications ensure quick and confident customer approvals, supporting retailers in increasing conversions and consumer loyalty.

📋 Description

• Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing. • Own Koalafi operational knowledge to provide sound answers when merchants have questions. • Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience. • Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience. • Foster ongoing relationship management with stores and make outbound calls to merchants, when appropriate. • Perform different tasks as needed while testing new technologies and onboarding enterprise merchants. • Manage existing merchant relationships through daily inbound and outbound proactive contact. • Address questions regarding accounts or applications with timely and accurate information. • Build deep relationships with merchants and retail partners.

🎯 Requirements

• 1–2 years in a fully remote customer service role • Excellent verbal and written communication skills • Experience proactively identifying trends in customer issues and surfacing them to internal stakeholders • Proficiency with Microsoft Office Suite, including Excel and Word • Experience using Slack, Zoom, or similar professional communication and collaboration tools • Experience in a fast-paced, dynamic environment with strong prioritization skills and ability to handle multiple responsibilities at once • Ability to work autonomously in a remote setting, adapt quickly to new information, manage a high-volume workload, and exercise sound judgment about when to seek guidance • Reliable internet connection and a quiet, private workspace for calls and Zoom meetings involving sensitive customer/merchant details • Strong Spanish language skills, including fluent speaking and clear professional communication • Proficiency reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension • Ability to use Spanish effectively in verbal and written communications to perform essential job duties • Availability to work nights and weekends

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 20 PTO days + 11 paid holidays • 401(k) retirement with company matching • Student Loan & Tuition Reimbursement • Commuter assistance • Parental leave (maternal + paternal) • Inclusion and Associate Engagement Programs • Operations bonus incentive