Director, Client Services – Retail

🔥 0 minutes ago

🐊 Florida, Maryland, +4 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Lead a retail book of business as the visible account lead • Own client satisfaction, revenue, and organic account growth • Serve as the extension of clients' teams and provide direction and problem solving • Partner with recognized retail brands on loyalty programs across stores, apps, and ecommerce • Own the client experience from onboarding to renewal • Deliver account revenue and margin targets • Own forecasts and resource allocation • Partner with Finance on pricing and profitability • Build and land proposals that grow accounts • Build account plans and lead quarterly client reviews • Provide thought leadership on retail client challenges • Identify risks, escalate appropriately, and turn friction into opportunity • Lead and develop a direct team • Set rules of engagement for cross-functional client teams

🎯 Requirements

• 10+ years of marketing experience, including leading loyalty or rewards programs • Proven success with well-recognized retail brands • Experience managing P&L and account financials • Confidence and salesmanship to grow accounts • Exceptional judgment and real-time problem solving • Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows • Bachelor's degree required • Ability to travel up to 20% • Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader is a bonus

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being • Remote work flexibility • Periodic travel to support team collaboration, customer engagements, training, and company events