Senior AI Enablement Specialist – FE

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

API • SaaS • Enterprise

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Spend time inside business teams to understand how they actually work — their tools, processes, pain points, and highest-priority outputs. • Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings. • Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice — moving them from early experimentation to confident, independent use. • Recognize when a solution built for one team applies to others, and do the work to make it reusable across the organization. • Establish a clear framework for tracking AI adoption progress across business units and report findings to IT leadership on a regular cadence. • Set documentation standards for the team — every tool, workflow, and lesson learned should be captured so it doesn't live only in your head. • Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering. • Mentor junior team members and interns, giving them hands-on experience and clear feedback. • Stay current on AI developments and translate what's relevant into practical applications for Kong's business context.

🎯 Requirements

• 5+ years of experience in a technical or cross-functional role that required problem-solving across teams and functions. • A track record of building AI-powered tools, automations, or workflows that changed how real work gets done — with specific examples you can speak to. • Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs. • Clear, concise communication skills — you can explain a technical concept to someone who's never thought about it before, without talking down to them. • Comfort with ambiguity and self-direction; you don't need a detailed roadmap to know where to start. • Experience working in or with an IT organization, or a comparable role supporting business operations across multiple functions. • Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms. (Preferred) • Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along. (Preferred) • Experience in consulting, solutions engineering, or a client-facing technical role where you had to earn trust and deliver results quickly. (Preferred) • Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice. (Preferred) • Experience creating internal toolkits, playbooks, or training programs that outlived your involvement and were adopted at scale. (Preferred) • Familiarity with Kong Konnect, Kong Gateway, or API management concepts — understanding how APIs and AI models connect will help you build smarter tools. (Preferred)

🏖️ Benefits

• Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance