Senior Genesys Contact-Center Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Design, configure, develop, integrate, test, document, and sustain Genesys capabilities using Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact-center operations • Configure contact-center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities • Translate business, mission, security, accessibility, and operational requirements into practical technical solutions • Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities • Develop reusable patterns, configuration standards, automation, documentation, and support procedures • Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience • Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams • Maintain technical documentation, design decisions, implementation notes, test evidence, and operational runbooks • Support the CRM, Integration, and Platform Services workforce and government customer in delivering secure, reliable, accessible, and maintainable digital services

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience • 6+ years of experience in senior platform engineering or application development • Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations • Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes • Strong hands-on knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management • Ability to design and implement secure, supportable, upgrade-aware solutions • Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination • Ability to document technical designs, configuration decisions, operational procedures, test results, and risks • Strong communication skills with government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams • Ability to obtain a Public Trust clearance • Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation • Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege • Experience improving platform governance, reuse, documentation, observability, and operational readiness • Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems • Genesys Cloud CX certification, contact-center engineering certification, cloud certification, or comparable integration credential (desired) • Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery (desired) • Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations (desired)

🏖️ Benefits

• Health, dental and vision insurance • 401K with company matching • Flexible spending accounts • Paid holidays • Three weeks paid time off • Competitive compensation • Extraordinary benefits package