Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kontakt.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $47.5M Series C - Kontakt.io on 2024-04

Healthcare • Artificial Intelligence • Hardware

Kontakt. io is a provider of intelligent healthcare operations solutions that combines real-time location systems (RTLS), IoT hardware, and AI-driven orchestration to optimize hospital workflows. The company offers IoT devices and a cloud platform (KIO) for asset management, staff safety and duress, patient journey and flow optimization, temperature monitoring, indoor navigation, analytics, and integrations with EHRs like Epic. Kontakt. io positions its platform as delivering immediate operational ROI for hospitals—improving asset utilization, reducing equipment rentals and length of stay, and accelerating staff response times—while enabling predictive, agentic AI to align resources with patient demand in real time.

📋 Description

• Own post-deployment success for strategic national healthcare customers • Manage a portfolio of strategic national healthcare customers as a trusted long-term partner • Develop and execute outcome-driven success plans aligned with customer goals around safety, asset visibility, operational efficiency, and ROI • Build relationships across clinical, operational, IT, and executive stakeholders • Guide customers through post-go-live adoption, optimization, and expansion • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain customer satisfaction • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth • Contribute to the evolution of national Customer Success practices, processes, tools, and workflows • Establish and refine repeatable processes for adoption, retention, expansion, and value measurement • Translate customer data and outcomes into ROI narratives, best practices, and playbooks • Collaborate with Sales, Product, Technical Account Services, Hardware Operations, and Marketing • Serve as the voice of the customer to inform product direction, roadmap decisions, and ROI-focused improvements • Travel regularly, approximately 30–40%, to meet customers

🎯 Requirements

• 6+ years of Customer Success experience in the healthcare space, supporting national healthcare organizations • Ability to operate independently with a high level of autonomy and take ownership of customer relationships and outcomes • Ability to operate effectively in a fast-paced, growth-stage environment and during continuous change • Experience in healthcare technology, including supporting technology and SaaS platforms within complex healthcare environments • Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies • Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms • Demonstrated executive presence and ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level • Strong problem-solving skills with an ownership-oriented mindset • Experience using Salesforce or similar enterprise CRM tools • Located in Florida or willing to relocate to Florida

🏖️ Benefits

• Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors • Full health, dental, and vision coverage • 401(k) • Paid time off • Paid parental leave • All the tools you need to do your best work • Remote work arrangement • Regular customer travel opportunities