Director of Safeguarding, Risk

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $0 - $130k / year

⏰ Full Time

🔴 Lead

🎲 Risk

👻 Ghost score 0%

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Kooth plc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Kooth plc is a company dedicated to providing effective and personalized digital mental health care. It creates accessible products with tailored clinical models and community support for both young people and adults. Kooth's youth-centric mental health services focus on creating positive individual outcomes, while its Qwell platform extends mental health support to adults in the UK. The company embeds its services within communities by employing numerous engagement leads across the UK and US, ensuring broad access to free, safe, and confidential support. Kooth partners with various private and public sector institutions to deliver digital services that improve mental health outcomes.

📋 Description

• Lead the safeguarding strategy for Kooth Behavioral Health services in the US and assist the Global Head of Safeguarding with Kooth’s global trust and safety framework • Ensure the Kooth offer is safe and aligned with local and national regulatory frameworks • Lead and manage Safeguarding and Trust & Safety functions and frameworks across North America • Deputize for the Global Head of Safeguarding in designated areas • Set strategy for the US Clinical & Safeguarding Department with the VP of Clinical Excellence • Build and lead a high-performing risk team • Align US practices with Kooth’s global frameworks • Support HR with confidential performance-related investigations • Prepare monthly reports on function activity, trends, challenges, and improvement plans • Ensure safeguarding-specific risks are visible to executive leadership and the board • Analyze quantitative and qualitative data to explain how risk is increased and mitigated • Lead incident reporting, investigations, root cause analysis, and lessons-learned reporting • Engage and partner with internal and external stakeholders • Represent the company at industry conferences and meetings • Develop risk policies with local stakeholders and manage implementation challenges • Provide risk activity information to local commissioners and stakeholders for contract compliance • Respond to data requests from local and national stakeholders, including police • Maintain current knowledge of evidence-based behavioral health and digital health practices • Ensure clinical policies and procedures address risk and align with regulatory and best-practice frameworks • Govern risk elements across product, content, and service delivery, including audits • Support practice audits conducted by Risk Team Specialists • Apply relevant risk legislation and identify compliance gaps with legal and risk teams • Establish, embed, and review risk management, reporting, and prevention processes • Analyze risk-training needs and make recommendations • Provide specialist advice on risks related to youth behavioral health and vulnerable adults • Lead risk mitigation actions and oversee development and implementation of risk policies • Lead on-call provision and support practitioners handling risks • Implement lessons learned following risk incidents

🎯 Requirements

• Master’s degree or higher in Psychology, Social Work, Medicine, Mental Health, Counseling, or a closely related field • 7+ years of experience managing risk in a relevant field • Demonstrated knowledge of regulatory frameworks and challenges related to youth behavioral health • Clinical license in a relevant field • Demonstrated experience leading safety and safeguarding initiatives within digital healthcare or behavioral health environments • Proven people management experience, including leading, developing, and supporting high-performing teams • Experience developing, implementing, and managing organizational strategies related to safeguarding, clinical safety, and risk management • Strong understanding of online trust and safety frameworks, including content moderation, user protection, and digital platform safety • Working knowledge of HIPAA regulations and healthcare privacy and compliance requirements • Comprehensive understanding of child and adult protection laws, safeguarding regulations, and applicable state and federal regulatory frameworks • Experience conducting compliance risk assessments, identifying potential vulnerabilities, and implementing effective risk mitigation strategies • Demonstrated experience managing clinical and patient safety protocols, incident response frameworks, investigations, and corrective actions • Strong analytical and problem-solving skills • Excellent communication and stakeholder management skills • Ability to navigate sensitive situations with sound judgment, discretion, empathy, and professionalism • Strong strategic thinking and organizational skills • Ability to balance competing priorities in a fast-paced environment

🏖️ Benefits

• Employee equity program • Excellent Medical, Dental, and Vision Coverage • 401(K) Retirement Plan with company match • Generous Paid Time Off • Remote-first flexibility and work-from-home support • Paid parental leave • Learning & development opportunities • 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)