Manager, Customer Success

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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KPA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

☁️ SaaS

📋 Compliance

🤝 B2B

💰 $5M Private equity on 2011-11

SaaS • Compliance • B2B

KPA is a provider of all-in-one EHS (environmental, health & safety) and regulatory compliance software and training services. Its platform offers configurable SaaS tools—mobile reporting, incident management, SDS/chemical tracking, asset and contractor management, dashboards and analytics—along with an integrated learning management system and industry-specific safety training. KPA serves businesses across construction, manufacturing, energy, utilities, mining and insurance to help reduce incidents, manage risk, and maintain regulatory compliance.

📋 Description

• Reporting to the Director, Customer Success and Implementations. • Lead, coach, and develop a team of Customer Success Managers to deliver exceptional customer experiences and business outcomes. • Foster a high-performance culture built on accountability, collaboration, continuous learning, and customer focus. • Drive customer adoption, value realization, retention, and expansion through effective customer success strategies and execution. • Develop and continuously improve scalable and repeatable Customer Success processes, playbooks, and best practices. • Represent the voice of the customer and provide actionable feedback to internal stakeholders.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Professional Services, or customer-facing SaaS roles. • 2+ years of experience leading, coaching, or managing customer-facing teams. • Demonstrated success driving customer adoption, retention, and customer satisfaction. • Experience building or improving customer-facing processes and operational frameworks. • Experience with scaled Customer Success, digital customer engagement programs, customer segmentation, or tech-touch success models is highly desirable. • Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and outcomes. • Exceptional communication, presentation, and relationship-building skills. • Proven ability to collaborate effectively across cross-functional teams. • Experience with customer success platforms, CRM systems, and reporting tools. • Experience in Environmental Health & Safety (EHS), Risk Management, Compliance, or related industries is a plus.

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • PTO • Paid and Floating Holidays • 401k with Company match and immediate vesting • Company-funded Life Insurance • Employee Assistance Programs • No-cost Mental Health Benefits