Field Service Engineer

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🕒 May 17

🏰 Missouri, Tennessee, +1 more states – Remote

🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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KPM Analytics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔬 Science

🔧 Hardware

🤝 B2B

💰 $43.5M Debt Financing - KPM Analytics on 2021-07

Science • Hardware • B2B

KPM Analytics is a global provider of analytical and quality-control instruments and solutions focused on product quality, food safety, waste reduction, and brand protection. The company designs and manufactures laboratory and online analytical equipment — including NIR moisture and composition analyzers, automated wet-chemistry analyzers (SmartChem), vision inspection and foreign-material detection systems, rheology instruments (Mixolab, Alveolab), and process sensors — and offers training and support through KPM Academy and a worldwide distribution network. Its customers are primarily other businesses in food production, milling, bakeries, environmental testing, and process industries seeking laboratory and inline process control instrumentation.

📋 Description

• Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment. • The position is focused on KPM Machine Vision systems designed for the process market. • Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills. • Provide guidance on the proper use of KPM products, leveraging multiple communication. • Maximize customer satisfaction through professional interaction with customers while working on critical issues. • Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce. • Prepare weekly field report. • Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements. • Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification. • Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources. • Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

🎯 Requirements

• Experience: 5+ years of Field Service or related field; experience supporting high-volume processing customers preferred • Education: BS, Mechanical or Mechatronics Engineering, Electrical Engineering • Develop and nurture strong relationships with KPM • Knowledge of principles and processes for providing high-quality customer • Skilled with repairing, troubleshooting, installing and equipment • Rapid learning and application of the latest • Strong knowledge of mechanical and conveyance systems, and electrical • Approach complex tasks and problems by breaking them • Systematically compare multiple alternatives. • Notices discrepancies and inconsistencies in available information. • Excellent written and verbal communication • Ability to read/interpret technical diagrams (instrument components). • Ability to multi-task under pressure with minimal • Make decisions and good judgments of special • Great organizational • Ability to plan and execute travel/customer • Ability to perform service-related tasks (parts removal/installation) at heights between 3-

🏖️ Benefits

• Work Environment: Typical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. • Continuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio. • Up to 75% of travel expected, with occasional international travel outside of North America.