Furniture and Fabric Claims Representative

🔥 7 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $50k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 0%

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Kravet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1918

🛒 Retail

🤝 B2B

Retail • B2B

Kravet is a U. S. -based luxury home furnishings company that designs, sources and distributes textiles, furniture, wallcoverings, trimmings and decorative accessories. Kravet serves both trade professionals (interior designers and architects) and retail customers through showrooms, dealer networks and online channels, positioning itself in the high-end residential and contract interiors market.

📋 Description

• Investigate, evaluate, and resolve product and installation claims for fabrics, trims, and wallcoverings • Serve as the single point of contact for sellers and customers reporting claims • Manage daily communications via phone and email through Zendesk with customers, Sales Support associates, vendors, service technicians, freight partners, and internal departments • Assess photographic evidence, physical samples, and technical reports for material defects, shade variations, pattern misprints, and physical damage • Determine liability and authorize returns, remakes, field repairs, or labor allowances according to company policies and vendor warranty guidelines • Collaborate with sales representatives, Purchasing, mill vendors, and professional installers to de-escalate concerns and clarify installation specifications • Coordinate transportation and service provider scheduling for timely claim resolution • Adhere to Furniture Customer Service processes and procedures • Participate in department meetings and ongoing training • Handle escalations, credits, RMAs, and accommodation decisions • Support financial operations through accurate order entry, billing, and application of discounts • Perform other duties as assigned by Manager/Supervisor/Lead

🎯 Requirements

• High School Diploma or equivalent • A minimum of 3 years experience in Customer Service claims • Worked with luxury brands • Strong customer service orientation with clear, professional communication • Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners • Knowledge of cross-department workflows, including Claims, Credit, Purchasing, and Showrooms • Critical thinking and problem-solving • High attention to detail, organization, and follow-through • Ability to multi-task and adapt to changing priorities • Solid organizational and time management skills • Comfort working in a fast-paced, contact center environment with measurable performance goals • Ability to troubleshoot for solutions before escalating • Ability to remain open minded and agile when new business decisions change a process or procedure

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • 401(k) with company matching • Paid vacation, wellness days, and holidays • Employee Discount • Standard Monday–Friday schedule

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