Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Krispy Krunchy Foods

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

👥 B2C

🍽️ Food & Beverage

B2C • Food & Beverage • Franchise

Krispy Krunchy Foods is a restaurant franchise known for its freshly made, hand-breaded chicken and delicious Cajun-inspired menu items. The company emphasizes a community-oriented approach with a commitment to quality, and they offer an opportunity for others to start their own franchises with minimal fees and comprehensive support. From chicken nuggets to honey biscuits, Krispy Krunchy Foods aims to deliver an exceptional dining experience that keeps customers coming back for more.

📋 Description

• Lead the advancement of four strategic programs through defined maturity stages from Foundational to Capable and ultimately Compounding • Design, develop, and implement AI/ML-driven analytics solutions for operator profitability, pricing and promotion effectiveness, churn prediction, and sentiment/theme analysis • Partner with Data Engineering and Technology teams to enhance enterprise data capabilities across Snowflake, Salesforce, distributor and order management systems, LMS, and field operations data • Establish, monitor, and communicate business performance indicators related to same-store sales growth, operator retention, revenue per location, and NPS • Collaborate with Operations, Finance, Strategy, Marketing, and Technology leaders to align objectives and deliver measurable results • Develop and deliver executive-level reporting, insights, presentations, quarterly business reviews, NPS analyses, pricing and promotion assessments, MBRs, and Board-level materials • Identify, assess, and mitigate program risks, dependencies, and obstacles • Facilitate stakeholder alignment and decision-making across competing priorities • Support change management through stakeholder communications, training strategies, field team enablement, and accountability frameworks • Establish scalable governance practices, reporting structures, and operating rhythms aligned with program maturity

🎯 Requirements

• Bachelor's degree in Business Administration, Analytics, Engineering, Information Technology, or a related field — or equivalent practical experience • 5+ years in program or project management, ideally including experience with data, analytics, or AI-enabled initiatives rather than pure process/PMO work • Demonstrated, hands-on fluency with AI tools (e.g., Claude) applied to real analytical work product • Ability to speak to a specific instance of using AI to produce an analysis, report, or decision input • Comfort owning ambiguous, foundational-stage programs • Strong cross-functional stakeholder management skills, particularly with field/operations teams who are not direct reports • Excellent written and verbal communication • Experience with retail, foodservice, franchise, or multi-location operator networks is a plus • Familiarity with a modern data/BI stack (e.g., Snowflake or similar) and a CRM (e.g., Salesforce or similar) is preferred