Field Service Engineer II

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $90k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Biosolutions

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

Biosolutions is not described in the provided text. The supplied content is a website cookie-consent banner, cookie policy, and related CSS/HTML content for Københavns Universitet (KU), describing cookies used for necessary functions, statistics and marketing, and explaining user consent. There is no clear information about Biosolutions' products, services, or sector; if Biosolutions is connected to this content, the relevant context would be data privacy/cookie management for an educational website.

📋 Description

• Troubleshoot, repair, and maintain HighRes devices, systems, and automation platforms • Deploy and calibrate robotic systems at customer sites • Respond rapidly to customer support requests and triage product issues • Document support cases, activities, and resolutions accurately and promptly • Collaborate with Automation Support Engineers and operations teams on device updates, system upgrades, and relocations • Train customers on routine device operation and provide basic Cellario software training • Develop customer relationships and support customer engagement, referrals, and product success • Author service documentation and technical knowledge-base articles • Mentor and train junior Field Service Engineers • Complete ongoing technical and professional training • Coordinate with third-party manufacturers on tier-2 and tier-3 issue resolution • Manage field service spares and service inventory • At senior level: conduct training, customer status meetings, escalated hardware resolution, specialist product designations, and process or technical improvement projects

🎯 Requirements

• Bachelor's degree in electromechanical, life science, or engineering, or certification with equivalent experience in lieu of degree • Europe applicants: minimum HNC level with a bias in mechanical or electrical engineering, or Central European equivalent; modern apprenticeship qualifications considered • Typically minimum 2 years of direct experience in a field service or customer-facing support role (5 years at Senior Level) • Preference for experience with laboratory or industrial automation products, robotics, or laboratory instrumentation field service • In-house automation support/engineering experience qualifies • Knowledge of computer communications (TCP/IP, RS232) • Ability to travel weekly to customer sites, with overnight domestic travel (40–55% in senior, 60–80% in Level II) and potential occasional international travel • Valid driver's license