Call Centre Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 12%

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Logo of Kumon North America, Inc.

Kumon North America, Inc.

501 - 1000 employees

Founded 1958

📚 Education

👥 B2C

Education • B2C

Kumon North America, Inc. is a supplemental education company that operates a network of learning centers and franchises offering the Kumon Math and Reading Programs. Using a structured, worksheet-based self-learning method, Kumon provides individualized instruction and daily practice to help students (ages preschool through high school and beyond) build math, reading, and study skills. Services include in-center instruction, virtual classes, and a digital platform (Kumon Connect) for completing worksheets and tracking progress. The organization also offers franchise opportunities for center ownership.

📋 Description

• Answer calls to 1-800-ABC-MATH and Kumon center phones regarding potential enrollment leads • Provide information about the Kumon Program and book parent orientations • Manage inquiries from enrolled and non-enrolled families regarding Kumon initiatives • Answer and document complaint calls • Collaborate on Customer Relationship Management (CRM) activities, currently using Salesforce • Support the launch of the lead management side of the CRM system

🎯 Requirements

• No explicit job requirements, qualifications, education, experience, certifications, or language requirements stated

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