Customer Success Manager – Strategic

🕒 May 4

🏢🏡 New York City – Hybrid

💵 $120k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Kustomer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

📋 Description

• Managing the end-to-end customer relationship post-sale • Driving product adoption so customers see real, tangible value • Understanding each customer's KPIs and business goals • Influencing the future of the Kustomer platform by funneling customer feedback • Acting as the internal voice of the customer • Partnering with Technical Account Managers to help customers implement new products and features • Expanding our list of referenceable customers • Traveling approximately 25% of the time to build deep, high-impact customer relationships in person

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 7+ years of Customer Success or Account Management with a technical SaaS product • Solid industry and/or technical domain knowledge in SaaS, CRM, CX/Support Software, or APIs • Effective communication and interpersonal skills • Highly organized, with strong project management instincts • Experience advocating for customer needs internally and driving cross-functional teams to solutions • Creative problem-solving skills and the ability to thrive in ambiguous situations • Comfort using data to identify patterns and inform recommendations for product or process improvements

🏖️ Benefits

• 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy • Stock options