Senior Client Success Manager

🕒 April 29

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Qwoted

WebsiteLinkedInAll Job Openings

11 - 50 employees

📱 Media

🏪 Marketplace

☁️ SaaS

💰 $3M Seed Round - Qwoted on 2021-06

Media • Marketplace • SaaS

Qwoted is a software platform that connects journalists, newsrooms, PR and marketing professionals, product marketers, podcasters, and subject-matter experts to facilitate sourcing credible sources, quotes, and story opportunities. It provides an expert database, media request distribution, matchmaking tools, and managed services to help brands, small businesses, and experts get media coverage while helping reporters find vetted, media-ready sources quickly. Qwoted positions itself as a freemium/ SaaS marketplace that streamlines media outreach and expert discovery.

📋 Description

• Be the face of Qwoted to your book of clients — responsive, proactive, and the person they trust to get things done • Spot the perfect media opportunities for each client in the Qwoted feed and make sure we're first in line • Keep the momentum with clients and journalists alike, so nothing stalls and nothing slips through • Orchestrate interviews and placements end-to-end — matching the right client with the right reporter at the right moment • Send weekly updates that clients genuinely look forward to opening • Track every win — coverage, outcomes, and the stories behind them • Own the systems that keep us sharp: tracking docs, spreadsheets, account records • Make us better by tightening workflows, killing busywork, and building processes that scale • Help us level up by getting the function ready to take on the next wave of clients

🎯 Requirements

• 5+ years of experience • Previous PR, journalism, or media outreach experience is a big plus • Strong communication and organizational skills • Experience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.) • Ability to manage multiple tasks efficiently with attention to detail • Familiarity with Qwoted is highly desirable • Self-starter who’s comfortable working in a highly collaborative environment