Senior Customer Success Manager

🕒 April 20

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Vibe.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🛍️ eCommerce

📱 Media

eCommerce • Media • Advertising

Vibe. co is a technology platform that simplifies TV advertising for businesses. It allows brands to easily create and manage their advertising campaigns on major streaming apps and TV channels within minutes. With features like real-time reporting, performance measurement, and targeted audience reach, Vibe. co aims to streamline the advertising process and enhance campaign effectiveness for over 1,000 brands.

📋 Description

• Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts • Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations • Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform • Own renewal and expansion targets across your book of business • Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals • Forecast account health accurately and act early on risk signals • Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform • Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing • Translate performance data into clear, actionable recommendations that clients can act on immediately • Bring customer feedback and unmet needs directly into product and roadmap conversations • Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience • Represent the customer perspective in internal decisions without losing sight of business priorities

🎯 Requirements

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar • Proven track record of hitting retention and expansion targets across a named account portfolio • Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy • Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement • Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is

🏖️ Benefits

• Variable pay — based on objectives you hit. No arbitrary targets. • Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week! • Full health coverage — Comprehensive medical, dental, and vision insurance. • 401(k) with matching — We invest in your future, not just your output. • Unlimited PTO — Take the time you need. We measure results, not hours. • Parental leave — Paid leave for all parents. • Annual offsite — The whole team, once a year, somewhere worth the trip.