Delivery Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $124.9k - $284.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Manage delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client • Establish and manage the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination • Support capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams • Coordinate onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity • Track delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations • Act as a delivery escalation point for service impacts and unresolved issues • Operate within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance

🎯 Requirements

• 5+ years of experience leading delivery teams and quality services to customers • Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors • Experience in leading teams through incident, problem and change management, as well as root cause analysis • Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes • AIOps hands-on knowledge, automation and innovation-oriented mindset • Well versed for direct and constant interaction with the customer • Sympathetic and empowering delivery resource manager, fostering growth • Bachelor's degree • Six Sigma, PMP, and/or ITIL certifications

🏖️ Benefits

• Comprehensive benefits package which includes medical and dental coverage • Disability • Retirement benefits • Paid leave • Paid time off • Kyndryl’s discretionary annual bonus program, based on performance